Customers
Most customer actions happen inside Hello Order’s own Customer card — only billing address is edited in Shopify admin directly.
How to search a customer
Section titled “How to search a customer”Use the search box at the top of the Customer card — type a name or phone number and matching customers appear as you type.
How to remove a customer
Section titled “How to remove a customer”Open the Customer card’s ••• menu and choose Remove customer. This only clears the customer from the current order — it doesn’t delete them from Shopify.
How to edit a customer
Section titled “How to edit a customer”Open the Customer card’s ••• menu and choose Edit contact information to update their name, phone, or email. This updates the real customer record in Shopify.
How to edit a customer’s billing address
Section titled “How to edit a customer’s billing address”Hello Order doesn’t have its own billing-address editor — billing address is edited directly on the customer’s profile in Shopify admin.
How to edit a customer’s shipping address
Section titled “How to edit a customer’s shipping address”For Delivery or Ship orders, open the Customer card’s ••• menu (or the same shortcut in the Fulfillment card) and choose Edit shipping/delivery address.
How to see a customer’s shipping addresses
Section titled “How to see a customer’s shipping addresses”The address editor’s “Choose an address” dropdown lists every address already saved to that customer in Shopify, so staff can pick one instead of retyping it.