Fulfillment: Shipping

Shipping date

Shipped orders don’t have a separate date field — staff pick a shipping method in the Fulfillment card, and any estimated transit time shown there comes from that rate as configured in Shopify.

How to edit shipping rates

Shipping rates come from your store’s shipping profiles under Settings → Shipping and delivery. Hello Order shows Shopify’s own live rates for the order’s address.

How to change the estimated delivery time shown for a rate

If a shipping rate shows an estimated delivery time, that text comes from how the rate itself is named in your shipping profile — edit it there to change what staff see.

How to edit a customer’s shipping address

Open the Customer card’s ••• menu (or the matching shortcut in the Fulfillment card) and choose Edit shipping address.

How to see a customer’s shipping addresses

The address editor’s “Choose an address” dropdown lists every address already saved to that customer in Shopify.